Your data, your trust - we protect both.

These Privacy Policy terms explain how we collect, use, and protect your personal information. We are committed to ensuring your data remains safe, secure, and used only in ways that serve your experience with our platform. By using our services, you consent to the practices described in this policy.

Last Updated: 4th Jun 2026

Welcome to Hotellifyr.

Hotellifyr ("Hotellifyr", "we", "our", or "us") is an All-in-One Hotel Booking, Operations, Revenue, Marketing, and Management Platform designed to help hotels, resorts, serviced apartments, hospitality groups, travel operators, and accommodation providers manage their business operations efficiently.

This Privacy Policy explains how we collect, use, disclose, process, and protect information when you use our websites, applications, booking engines, mobile applications, dashboards, AI services, marketing tools, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide

We may collect information that you voluntarily provide, including:

Name
Email address
Phone number
Company name
Hotel name
Property information
Billing information
Business documents
Account credentials
Support requests
Booking information
Guest information submitted by hotel operators

B. Guest Information

Hotels and hospitality businesses using Hotellifyr may collect and manage guest information through our platform, including:

Guest names
Contact information
Reservation details
Stay history
Membership information
Loyalty program information
Communication preferences

The hotel or hospitality business remains the data controller of such guest information. Hotellifyr acts as a technology service provider and data processor.

C. Automatically Collected Information

We may automatically collect:

IP address
Browser information
Device information
Operating system
Access logs
Usage statistics
Session data
Cookies and tracking information

D. AI Services Data

When customers use AI-powered services such as:

AI Chatbot
WhatsApp AI Assistant
AI Recommendation Engine
AI SOP Search
AI Knowledge Base

we may process submitted content to generate responses and improve service functionality.

2. How We Use Information

We use information to:

Provide and maintain our Services
Process bookings and reservations
Manage hotel operations
Create and manage user accounts
Generate reports and analytics
Improve platform functionality
Deliver customer support
Process payments and invoices
Send operational notifications
Prevent fraud and abuse
Ensure platform security
Comply with legal obligations
Provide AI-powered functionality
Deliver marketing services requested by customers

3. Marketing Services

Hotellifyr may provide:

SEO services
Google Ads campaign support
Performance marketing
OTA optimization
Social media management
Reputation management
Content marketing services

To provide these services, we may access customer-owned marketing accounts only with appropriate authorization.

4. Data Sharing

We do not sell personal information.

We may share information with:

Cloud hosting providers
Payment processors
Communication providers
Analytics providers
AI service providers
Marketing partners acting under customer instructions
Government authorities when legally required

All service providers are required to maintain appropriate confidentiality and security measures.

5. Data Retention

We retain information for as long as necessary to:

Provide services
Meet contractual obligations
Resolve disputes
Comply with legal requirements
Maintain business records

Upon termination, customer data may be deleted according to our data retention policies unless otherwise required by law.

6. Security

We implement commercially reasonable administrative, technical, and organizational safeguards including:

Encryption
Access controls
Secure authentication
Activity monitoring
Audit logging
Infrastructure security practices

However, no system can be guaranteed to be completely secure.

7. International Data Transfers

Your information may be processed in countries where our servers, partners, or service providers operate. By using our Services, you consent to such transfers where permitted by applicable law.

8. Your Rights

Depending on applicable law, you may have rights to:

Access your data
Correct inaccurate data
Delete personal data
Restrict processing
Object to processing
Export your data
Withdraw consent

Requests may be submitted using the contact details below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Authenticate users
Maintain sessions
Analyze usage
Improve functionality
Support marketing activities

Users may manage cookie preferences through browser settings.

10. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.

12. Contact Information

Hotellifyr

Email: hello@hotellifyr.com

Website: https://www.hotellifyr.com

For privacy-related requests, please contact us using the details above.